My table needs to serve many functions so can I put a mat of magnets on the table under Biomat? Answer: Yes, they can be used together with the Biomat, under the mat on the table.

What does the FDA registration actually mean?  Does it make the Biomat a more credible health solution than alternative health solutions that are not medically proven?  Is the Biomat medically proven? Answer: The FDA medical device number for the Biomat is U.S. F.D.A. Medical Device: 2954299. It is the standard for governmental approval of any product made in the USA. FDA approval means the product does what it says it does. The Biomat is an Infrared and Negative Ion Therapy deliver system. Richway holds the patents for this device. Infrared and Negative Ion Therapies are not unique, but the delivery system in the form of the Biomat is.

Does the white padding go between the Biomat and the bed mattress? Answer: The white padding goes on top of the Biomat. Put a mattress pad on top of the bed mattress under the Biomat. The cotton padding is machine washable. Getting the Biomat wet will void the warranty.

What is the current Biomat model? Answer: The current model is the Biomat 7000mx, which was introduced in November of 2013.

\Can the Biomat be used on 110 or 220 volts? Answer: The standard voltage is 110v for the biomats in stock for the United States and Canada, but you can get 220v version for other countries as a special order which takes 30-45 days to get to you and there is NO extra cost. Just email sales@amethyst-biomats.com to get an international shipping quote.

What if I want to buy more than one mat? Is ther ever a discount? Answer: If you want to buy over 20 at a time, a discount can be obtained. There is a $100 discount on the Biomat Professional if you work in a health related field such as a massage therapist, doctor, or chiropractor.

How do I know my credit card information is secure? Answer: These transactions are protected by a Secure Server used by our website to provide you with 128 bit secure, online credit card processing.

How much will the shipping cost and how is it determined? Answer: Shipping prices are product-based. When you select the product(s) you wish to purchase and fill out the form at checkout, the shipping charge will be displayed. In the event of delays, every effort will be made to contact you by phone or e-mail.Orders requiring Rush Delivery and/or Special Handling will be subject to additional special handling charges ($25 per box). If you would like to request special handling or rush delivery please email our customer service department at sales@therichwaybiomat.com.

How do I place an order? Answer: To order click on the 'Add to Cart' button next to the product to add item(s) to your cart.  Once we have received notification of your order by credit card we will process your order and you will receive an email receipt of your order. Or you can call 850-348-1541.

What payment methods do you accept? We accept Visa, Mastercard, American Express and Discover credit cards.  We also accept postal money orders.  Your credit card will be billed through RichWay International and say 'Fuji Bio Science' on your statement.  If you would like, you can order by check or money order. Just send us a letter with what product you wish and your information, including shipping address, name, phone number, email address, and mail it with your payment for the total (including shipping) made payable to:

RichWay International:
529 E. 7th Ct.
Panama City, FL 32401
Please allow a few days for bank processing time.

How long after I place my order will I receive my order? We try to ship within 1-2 business days upon receipt of payment, but shipping may take up to 14 business days.  Shipping times will vary.  We will notify you if there will be a significant delay in shipping your product(s) to you.  We ship UPS, sorry but we cannot deliver to (PO Box) Postal Boxes.  Shipping address must a physical address.

What is the Professional discount? If you are a professional in the medical field, a certified Chiropractor or massage tharapist, doctor, dentist, etc, you qualify for a $100 discount. When you order the Professional Package at full price, just email us a copy of your license and we will discount your cost $100. sales@therichwaybiomat.com

If something goes wrong with the controller, can I replace just that? Yes, replacement controllers can be purchased for $200.00

What are the real differences between biomats? How is a Professional Biomat different than a Single? Between a Mini and a Professional? Answer: When deciding what size Biomat you want...The difference between the MIni and Professional is that the Pro is full body. Is there a difference? Yes. Its all relative. With the Mini, you are only getting half your body the treatment at one time. The Mini is more portable. The difference between the Professional and Single or bed sizes...if you want a full body treatment but don't want to sleep on your Biomat, then get the Pro. If you know you want to sleep on it, then get the size that fits your bed.

Health Questions